PSC RESIDENCE — WEBSITE PRIVACY POLICY

PREAMBLE AND INTRODUCTION

PSC Residence (hereinafter referred to as "the Facility," "Management," "we," "us," or "our") operates the official website and digital portal infrastructure (hereinafter referred to as "the Portal") to facilitate student accommodations, apartment bookings, tenant verification, maintenance ticketing, and administrative services.

We are deeply committed to protecting the privacy, security, and confidentiality of the personal data entrusted to us by students, residents, applicants, and website visitors (hereinafter referred to as "you" or "the User"). This Privacy Policy outlines how we collect, use, store, process, and protect your personal information in strict alignment with our Tenancy, Occupancy, and Residential Governance Charter, as well as applicable data protection regulations.

By accessing our website, creating a portal account, submitting booking information, or executing a digital tenancy agreement, you explicitly acknowledge and consent to the data practices described in this Privacy Policy.


SECTION 1: INFORMATION WE COLLECT

To provide secure accommodation services and manage the Facility effectively, we collect various categories of personal and technical data when you interact with our website and portal:

1.1 Identity and Contact Information:

  • Full legal name, date of birth, and gender.
  • Email address, telephone/mobile number, and permanent home address.
  • Emergency contact and next-of-kin names, phone numbers, and relationships.

1.2 Academic and Administrative Details:

  • Student identification numbers, university or institutional affiliation, and academic program details.
  • Assigned Reference IDs, residential blocks, apartment unit numbers, and check-in/check-out timestamps.

1.3 Financial and Transactional Data:

  • Payment transaction references, verification receipts, and billing history processed via authorized gateways (such as Paystack).
  • Security deposit tracking details, bank account particulars provided for approved deposit refunds, and outstanding utility balance records.

1.4 Digital Portal and Technical Data:

  • Authentication credentials (encrypted passwords managed securely via Firebase Authentication infrastructure).
  • Log-in timestamps, IP addresses, browser types, device information, and portal navigation activity.
  • Maintenance ticket logs, uploaded repair photos, digital inventory checklist submissions, and downloaded tenancy agreement logs.


SECTION 2: HOW WE COLLECT YOUR INFORMATION

We gather personal data through direct interactions and automated digital technologies:

2.1 Direct User Submissions: When you register a portal account, fill out online booking forms, log maintenance issues, download tenancy agreements, subscribe to updates, or communicate directly with our administrative staff via email or support channels.

2.2 Automated Tracking Technologies: When you browse our website or log into the portal, our servers automatically record standard technical data, session logs, and authentication tokens necessary to maintain secure user sessions.


SECTION 3: PURPOSE AND LEGAL BASIS FOR PROCESSING

We process your personal data strictly for transparent, legitimate operational and legal purposes connected to your stay at PSC Residence:

3.1 Performance of Contract: To process your accommodation booking, verify your Reference ID, assign apartment units, administer rent and utility payments, and fulfill our obligations under the Tenancy Agreement.

3.2 Facility Security and Safety: To verify tenant identities, monitor portal access, maintain guest logs, ensure compliance with building safety rules, and protect residents and property against unauthorized access or unlawful acts.

3.3 Customer Support and Operations: To process maintenance tickets, facilitate room inspection checklists, communicate critical operational updates, and handle security deposit refunds.

3.4 Legal and Regulatory Compliance: To maintain financial and corporate records, comply with local municipal housing regulations, and cooperate with legal authorities when mandated by law.


SECTION 4: COMMUNICATIONS AND MARKETING PRACTICES

4.1 Transactional and Operational Communications: Because our primary function is student housing management, we will send you essential operational notices via email or portal notifications. These include booking confirmations, payment receipts, maintenance updates, tenancy agreement disclosures, emergency alerts, and check-in/check-out instructions. You cannot opt out of these mandatory operational notices while maintaining an active tenancy.

4.2 Promotional and Marketing Communications: From time to time, we may send you optional promotional updates, community newsletters, early-bird re-booking offers, or announcements regarding Facility enhancements and partner student services.

4.3 Opt-In and Opt-Out Rights:

  • We will only send promotional marketing emails to users who have explicitly opted in (such as by checking a subscription box during portal registration or newsletter signup).
  • You retain the absolute right to opt out of marketing communications at any time. Every promotional email includes a clear, automated "Unsubscribe" link at the bottom. Alternatively, you can update your communication preferences directly within your portal profile settings or by contacting management@pscresidence.com.
  • Opting out of marketing communications will not affect your receipt of essential operational, financial, or tenancy-related notifications.


SECTION 5: PRIVACY REGARDING MINORS

5.1 Age Restrictions: PSC Residence accommodations and digital portal services are intended primarily for university students, adult learners, and emancipated individuals aged 18 and older.

5.2 Protection of Minors: We do not knowingly collect personal data directly from minors under the age of 18 without verifiable parental or legal guardian consent.

5.3 Action Regarding Inadvertent Collection: If Management discovers or is notified that a minor under 18 has registered an account or provided personal data without verified parental consent, we will take immediate steps to deactivate the account, restrict access, and securely delete the minor's personal data from our active databases, except where retention is required by applicable law or active accommodation contracts executed via a legal guardian. Parents or guardians who believe a minor has submitted personal data should contact us immediately at management@pscresidence.com.


SECTION 6: DATA SHARING AND DISCLOSURE

We maintain strict confidentiality regarding your personal information. We do not sell, rent, or trade your personal data to commercial third parties or external marketing agencies. Data is shared only under the following limited circumstances:

6.1 Authorized Service Providers: We utilize trusted third-party infrastructure and service providers (such as cloud database hosts, Firebase authentication services, and payment processors like Paystack) who assist us in operating the portal securely. These entities are bound by strict confidentiality and data security obligations and are prohibited from using your data for independent marketing.

6.2 Institutional Verification: Where required for student housing sponsorships or academic verification, we may confirm active residential status with authorized educational institutions.

6.3 Legal Authorities: Management reserves the right to disclose personal data to law enforcement agencies, emergency responders, or legal tribunals if required by law, court order, or in response to imminent threats to life, safety, or property.


SECTION 7: DATA SECURITY AND PROTECTION MEASURES

7.1 Technical Safeguards: We implement robust administrative, physical, and technical security measures—including encrypted database storage, secure HTTPS protocols, tokenized authentication via Firebase, and role-based access controls—to prevent unauthorized access, loss, alteration, or disclosure of personal data.

7.2 Account Security: Residents are solely responsible for maintaining the confidentiality of their portal login credentials and passwords. Management accepts no liability for data breaches resulting from a resident's failure to safeguard their account credentials or sharing login details with third parties.


SECTION 8: DATA RETENTION

8.1 We retain your personal data and digital portal records only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, manage your tenancy period, process security deposit refunds, and comply with legal, tax, or accounting requirements.

8.2 Following the formal termination of your tenancy and the expiration of the statutory dispute or financial audit window, archived records are securely deleted, anonymized, or shredded in accordance with our data destruction protocols.


SECTION 9: YOUR RIGHTS REGARDING YOUR DATA

Subject to applicable data protection laws and our operational obligations under your tenancy agreement, you possess the following rights:

9.1 Right of Access: You have the right to request copies of the personal data we hold about you via your portal profile or a formal administrative request.

9.2 Right to Rectification: You may request the correction of inaccurate, incomplete, or outdated personal information through the portal or by notifying administration.

9.3 Right to Restriction or Deletion: You may request the deletion or restriction of your personal data, provided that doing so does not breach ongoing tenancy agreements, financial obligations, or legal retention mandates.

9.4 Right to Object to Marketing: You may object to the processing of your data for direct marketing purposes at any time by utilizing unsubscribe links or updating your profile preferences.


SECTION 10: COOKIES AND TRACKING POLICY

10.1 Our website and portal utilize essential session cookies and local storage tokens strictly required for user authentication, security maintenance, and core portal functionality. By using our website, you consent to the placement of these essential cookies on your device. For more details, please refer to our dedicated Cookie Policy.


SECTION 11: CHANGES TO THIS PRIVACY POLICY

11.1 Management reserves the right to modify, update, or amend this Privacy Policy at any time to reflect operational enhancements, technological updates, or regulatory changes. Any revisions will be posted directly on the portal, and continued use of the website following such updates constitutes your acceptance of the revised policy.


SECTION 12: CONTACT INFORMATION

If you have any questions, concerns, or formal requests regarding this Privacy Policy, marketing preferences, or the handling of your personal data, please contact the PSC Residence Administrative Office through the official portal support ticketing system or via enquiries@pscresidence.com


Last Updated

02/10/2026





PSC RESIDENCE — COOKIE POLICY



1. Introduction

This Cookie Policy explains how PSC Residence ("Management," "we," "us," or "our") utilizes cookies, local storage tokens, and similar tracking technologies when you visit our official website and tenant portal (collectively, "the Portal"). This policy should be read alongside our Website and Portal Privacy Policy and our Tenancy, Occupancy, and Residential Governance Charter.

By accessing our website or logging into your portal account, you consent to the use of essential cookies and storage technologies as described in this policy.


2. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, or electronic device by websites you visit. They are widely used to make websites work efficiently, enhance user experience, and provide reporting data to site administrators.

We also utilize browser Local Storage and Session Storage tokens to securely manage user authentication states (such as active Firebase login sessions) and remember user preferences across portal navigation.


3. Categories of Cookies We Use

We restrict our cookie and storage usage strictly to necessary functional operations. We do not use third-party advertising, tracking, or marketing cookies.

3.1 Strictly Necessary (Essential) Cookies and Tokens

These technologies are mandatory for the website and portal to function properly. Without them, core features—such as user login verification, secure database queries, Reference ID matching, and tenancy document downloads—cannot operate.

  • Authentication Tokens: Manage your secure sign-in state via Firebase authentication.
  • Session Identifiers: Keep track of your active session while you navigate between your dashboard, inventory checklists, and agreement pages.
  • Security Cookies: Protect against unauthorized cross-site scripting and session hijacking.

3.2 Functional Preferences

These cookies and local storage items remember your preferences (such as display settings or form inputs) to provide a smoother, customized experience during your interactions with the portal.


4. Third-Party and Infrastructure Cookies

To deliver secure authentication and backend database functionality, our portal relies on trusted infrastructure providers who may set technical tokens:

  • Google Firebase / Google Cloud: Used for secure user authentication, token management, and cloud database access.
  • Google Apps Script / Workspace: Facilitates backend data retrieval for tenant verification and document links.

These third-party tools operate under their respective privacy and security commitments, and their tokens are strictly limited to technical functionality and security enforcement.


5. How to Manage or Disable Cookies

Most web browsers allow you to control cookies through their settings menus. You can set your browser to refuse cookies, alert you when a cookie is sent, or delete existing cookies.

  • Important Operational Warning: Because our portal relies heavily on strictly necessary cookies and local storage tokens for user authentication and security verification, blocking or deleting essential cookies will prevent you from logging into your account, verifying your Reference ID, or accessing your tenancy agreement and inventory checklist.


6. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our technology stack, operational practices, or legal requirements. Any modifications will be posted directly on this page with an updated revision date.


7. Contact Us

If you have any questions or concerns regarding our use of cookies or digital tracking technologies, please contact the PSC Residence administrative team via the portal support system or through enquiries@pscresidence.com


Last Updated

02/10/2026